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I have done it again. There were clear warning signs more than a week ago. Helvi had a visit from a dark skinned young boy, doe eyed and very friendly. It was a plea for us to save money (again) on our gas and electricity bills. Only last year we did heed a similar request from similarly dark skinned and friendly door to door salesmen with name tags, urging us to save money by changing our gas and electricity supplier. He too took his shoes off before getting past the front door taking out the paperwork for us to sign and save money. Five % reduction in both utilities he enthused then.
Not to be deterred by Helvi’s tactic in saying the boss wasn’t home, he returned yesterday afternoon during a rain squall. He put his AGL umbrella to rest outside and that should have sounded alarm bells. As you get older all those kinds of signals become somewhat a mute point as the afternoon weariness sets in, and the beckoning of a glass of red becomes more urgent. I had deviated from red into a crispy white instead (it was hot) when he knocked on our door. I had just taken that first vital sip. It is not to be interfered with, ever. Besides that, the change from smoke to liquid is so much healthier.
Before the sip and the knock on the door I had peeled the potatoes and sliced the onion. Not just that, but also ‘infused’ the sliced potatoes with olive oil, turmeric, salt, cloves of clove and some chilli. Has anyone noticed that the word ‘infusion’ together with food has taken the culinary world by storm, not unlike the words ‘and stuff like that’? The bouquet of spices filled the room and had certainly reached the front door, which after having opened to the dark skinned utility salesman must have been like a welcoming dream come true. Sri- Lankan heartstrings were being pulled all over again. Only the bonus of a signed customer would make the day even better.
The logic of changing the ‘utility’ once again was made overwhelming, the discount would be a mouth-watering 10% AND the pension discount on electricity would be maintained. ‘Not only that’, he said,” Energy Australia is now an ASIAN company”, hoping for a shift of loyalty to AGL by us, delightfully ironic when considering the background of both us and the Sri-Lankan salesman!
He pronounced Bowral ‘Booral’, indicating he wasn’t a local. Where did he come from? Did he travel all the way from Sydney? He too had not only taken his shoes off but socks as well. He spoke well and with conviction. The only spanner was that perusing our original contract with Energy Australia (Asian Company) was that little item of a penalty if the contract was terminated within 2 years. He glossed over it and calculated that the extra 5% discount on both gas and electricity by AGL (The Australian Company, he re-enforced once again) would be re-couped very quickly.
Anyway, we relented and signed a new contract after a few moments of reflection on Sri Lanka and Tamil Tigers. Was he a refugee? He makes a living going door to door selling Utilities and his bonus would evaporate if we remained sullenly opposed to the extra discount. Besides that, we wanted to continue sipping our clean skin crispy white. Helvi offered him an umbrella on his way not knowing he had his own from AGL, “The Australian Company.”
It had been a good day.

Pingback: The Magic of a Sri Lanka Salesman « Oosterman Treats Blog
I had a similar experience from the same company, but it was a bullying woman who seemed to know more about me and my utilities than me. She bailed me up in the front yard, insisting that I ‘sign up’. I told her to leave a pamphlet, hoping she’d bugger off and forget us, no, like the Sri Lankan, she returned the next day, once again, insisting that I sign. I eventually told her to bugger off and not come back.
The opposing utilities provider sent a very polite, self-deprecating gentleman, who pointed out the discounts, but, also said that it was up to us, none of his business, etc. I signed straight away just to spite the other pushy woman, not that she’d ever know!
My mother, who’s older, and slightly bewildered, had a barrage of these sales-people, and would ring us every week, asking what to do. I told her to toughen up, not talk to them and not let them in the house, otherwise she would sign up for a new deal every week (and pay the penalties).
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He was such a charmer, I now want all Sri Lankan asylum seekers accepted in Aussie Land 🙂
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All good con-men are charmers, Helvi… Have you had a close look at the contract? Chances are, if you look closely enough, you’ll find a clause, in very tiny writing, saying that AGL (or whoever!) has the right to change their terms at will and without notice to their customers… all you will notice is that instead of saving 10%, you find yourselves paying an extra 10%… or more!
I had a similar salesman come to my door, but I’d learned from my experience with telcos… and sent him packing… Not that I’m necessarily better off; ‘TrueEnergy’ probably have a similar clause in their contract, but they also have this occasional ‘loyalty’ discount… and having been with them long enough to earn a few ‘loyalty’ points saw no good reason to make the change. Had I done so I’m quite sure I’d have been the ball in a game of ping-pong between the various utility companies and, as with the telcos, would have found my bills gradually going up and up and up… regardless of all the promised and much-vaunted ‘discounts’…
Cynical? Bloody oath I’m cynical! Wonder what made me that way?
😉
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Asty, I know I know, but AGL is a company that i trust more than Energy Australia. They (Energy) sneeked in small letteringTruenergy, hiding the fact they are not an Australian Company anyomre.. Anyway, I am a sucker for those sort of salemen who seem so keen and alert and he had taken his shoes and socks off as well.
We hardly use electricity and compared with firewood, the burning of gas for heating is so much cleaner. I am just providing soothing words to myself to justify my soft approach to Sri Lanka’n salesmen. They have given us some of the best food as well. You always have to put pros and cons together and accept we are not in this world to always get the most out of all those combinations of corporate trickery.
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I’m only kidding about ‘charmers’, we both looked at the fine print, and I don’t think Gez is easily taken by handsome Shri Lankans …girls with oodles of charm and big boobs it’s another matter….
Bloody fine print, I can hardly see the big letters 🙂
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Gerard and Helvi… I wasn’t really criticising your choice… just the way the utility companies do business. The electricity companies should NEVER have been privatised in the first place; neither should our water suppliers. One would be hard put to find a truly Australian company these days, especially amongst those companies which use the words ‘Australia’ or ‘Australian’ in their titles…
BTW, I’ve nothing against Sri Lankans per se, refugees or not… and I do love Sri Lankan food… and Indian food… and Thai food… and Chinese food… and Vietnamese food… etc, etc, etc…
😉
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Asty, no worries, we know you are not criticising our choice…the man was selling something and he did it nicely…that’s all 🙂
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Well… as long as he did it ‘nicely’… that’s okay then!
🙂
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Asty,
I agree, those utilities should never have been privatised but kept in the public hands. I cannot understand that companies that sell the same product can charge different prices. It’s not as if the gas or electricity is any better by different companies.
That’s why health and education and the running of jails, detention centres etc go down in quality once a profit becomes the main consideration, squeeze the maximum with the minimum input has becomes the dogma of terminal materialism.
There is hope though. The masses are getting restless. Corporate greed has yet to be punished.
First we take Manhattan and then Berlin.
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Indeed Gerard… BTW, that song is in the Burnside Refugees’ repertoire too…
🙂
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